This course covers all aspects of hotel reception, from guests reservation to cashiers. A study will also be made of front office control and accounting together with staff relations, training, and technological advances in the front office department.
CONTENT:
- The Lodging Industry
- Hotel Organisation
- Front Office Operations
- Reservations
- Registration
- Communications and Guest Services
- Security and the Lodging Industry
- Front office accounting
- Check-Out and Account Settlement
- The Role of Housekeeping in Hospitality Operations
- The Front Office Audit
- Planning and Evaluating Operations
- Revenue Management
- Managing Human Resources
KEY INFO
Entry:
- High School Leaving Certificate
- Upper intermediate level of English (if English isn't your first language)
Qualification:
AH&LA Certificate in Managing Front Office Operations
Duration:
11 weeks
Assessment:
Exam based
Course commencement:
PROGRESSION
Successful candidates will be well prepared to take up employment in front office in the Hospitality Industry.
